Policies and Client Forms
It is my intention to provide my clients with professional and therapeutic services; the following policies and procedures serve as a guide for first-time and repeat guests of Ladyi Massage Better.
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I strongly believe that your time is valuable as is mine and I make every attempt to be ready for your appointment at the scheduled time. In my commitment to provide a unique and outstanding experience to all of my clients and out of consideration for my time, I have adopted the following policies:
Arrival Policy
For your first appointment, please arrive for your appointment 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client forms. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service may be shortened in order to keep on schedule and the original treatment time may be charged.
Cancellation Policy
Please provide at least 24 hours notice if you need to reschedule or cancel a treatment. If a client cancels within the 24 hour window, the client will be charged half of the appointment cost. This must be paid prior to scheduling any future appointments. If a client fails to cancel within 24 hours multiple times (2 or more), they may be asked to pre-pay for future services.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore I regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when my schedule will allow, I may be able to accommodate a partial or full appointment. This will be at my discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
No Show Policy
At Ladyi Massage Better, I understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, I ask that you call if you cannot keep your appointment. Clients who fail to show for appointments repeatedly may be asked to pre-pay for future services.
Informed Consent
Prior to each massage session, the treatment plan will be discussed with you. At your first visit with us you will receive a copy of the massage therapy policies and will be asked to sign the consent form stating that you have read the information, understand it, and agree to comply with the professional massage therapy policies and procedures. Clients who we have not seen for at least a year may also be asked to fill out this form.